This policy applies to physical products (kits, books, lab-equipment) purchased from the Site by registered institutions, distributors, or individual customers.

• Returns are accepted only if the product is unused, unopened, in its original packaging and condition, with all accessories, manuals and free materials included.
• Returns must be requested within 7 calendar days from the date of delivery (unless otherwise agreed).
• To initiate a return, you must contact us at +91 88267 30055 or email nc@bdseducation.in with your order number, reason for return, and supporting photographs (if required).
• You must obtain a Return Merchandise Authorization (RMA) number from us before sending the product back. Returns sent without RMA may be refused.

• If a return is approved, we will issue a refund via the original payment method within 10–15 business days after we receive and inspect the returned product.
• Shipping, handling and installation or training fees (if any) are non-refundable unless otherwise specified.
• The refund amount will be the purchase price less any shipping/handling costs and any applicable restocking fee (if applicable).
• If the product is defective or we shipped the wrong item, we will cover the return shipping cost and provide full refund or replacement at our discretion.

If you wish to exchange a product (for the same model) rather than a refund, please contact us. Exchange is subject to availability and may incur additional shipping or handling charges.

• The replaced or exchanged product will be delivered in 5-7 business days

• You are responsible for the safe return shipment of the product (unless we agree to cover return shipping).
• We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of your returned item.